Reports of Call Quality

Incident Report for Audian

Resolved

The affected upstream carrier has confirmed a fix and in our internal testing all call quality issues are resolved.

Posted Jul 10, 2026 - 19:13 PDT

Update

- We have routed calls through another carrier, and outbound calling is now clear.
- We've identified the upstream carrier that is experiencing packet loss, and have a P1 Urgent ticket open with them.
- Inbound calls on that carrier may still be experiencing quality issues until they resolve. All relevant teams are engaged.

Posted Jul 10, 2026 - 16:20 PDT

Investigating

We are currently investigating reports of call quality and are working to isolate the issue and route around this.

Posted Jul 10, 2026 - 15:49 PDT

This incident affected: VoIP Calls - Inbound and VoIP Calls - Outbound.