Resolved -
The affected upstream carrier has confirmed a fix and in our internal testing all call quality issues are resolved.
Jul 10, 19:13 PDT
Update -
- We have routed calls through another carrier, and outbound calling is now clear.
- We've identified the upstream carrier that is experiencing packet loss, and have a P1 Urgent ticket open with them.
- Inbound calls on that carrier may still be experiencing quality issues until they resolve. All relevant teams are engaged.
Jul 10, 16:20 PDT
Investigating -
We are currently investigating reports of call quality and are working to isolate the issue and route around this.
Jul 10, 15:49 PDT