Investigating - At this time we are showing degraded performance of our BLF functionality on phones. When Parking a call, your phone may not show the current status of whether someone is on park or not. The park function still works, so you may still park someone, however, your phone's busy lamp may not show them on park.
We are currently investigating this issue and will update as more information becomes available.
Nov 30, 09:33 PST
Monitoring - We are linking a special page here that contains our status and resources for the current health crisis. Your Audian phone can be used nearly anywhere and we are happy to help consult with you on how to set your business up for efficiency when working from home:
Resolved -
At this time this issue should be resolved, and customers are able to log into the apps. If you experience any issues, do not hesitate to reach out to us at 8446116110 OPT 2 or 611@audian.com.
Nov 20, 12:51 PST
Investigating -
Hello. At this time we are showing that some users are unable to log into the Audian App and Bria Enterprise. Existing logins may still be working at this time, however if you log out and back in, it may not work. We are investigating with the server vendor at this time and will have an update shortly.
Nov 20, 11:28 PST
Resolved -
Maintenance has been successfully performed and all BLF functionality has been restored. Thank you for your patience.
Nov 18, 20:32 PST
Identified -
Hi All. At this time we are showing degraded performance of our BLF functionality on phones. This means that your Line Statuses (Whether someone is on or off the phone, or ringing) As well as Parking a call (If applicable on your account) May not show someone on the phone, or on park. The function still works, so you may still park someone. However it will not SHOW them on park.
We have identified the issue, and plan on implementing a fix tonight during after hours maintenance. This maintenance tonight will have no impact to calls.
As always, if you have any questions, please feel free to reach out to us at 611@audian.com.
Nov 18, 14:37 PST