UC Softphone users unable to make or receive calls

Incident Report for Audian

Resolved

The issue has been resolved.

Posted Oct 09, 2026 - 17:33 PDT

Monitoring

The vendor has reported a fix and calls are currently working. We are continuing to monitor.

Posted Oct 09, 2026 - 16:00 PDT

Investigating

Softphone users using the Audian UC client have reported issues with making or receiving calls. After initial investigation, these issues are restricted to these softphone devices only. Users on other devices have not reported any issues.

We are currently investigating and will provide an update shortly.

If you are experiencing issues, please contact our support at 8446116110

Posted Oct 09, 2026 - 15:37 PDT

This incident affected: Audian UC.